Terms of Use

1. These Terms of Use (Terms) apply to your use of the website at www.pulseandflowhaus.com.au and its pages and sub-domains (Website), which is operated by Pulse & Flow Haus Pty Ltd (ABN 97 699 360 720) (“PFH”, “we”, “us” or “our”).
2. By using our Website, you agree to these Terms. If you do not agree to these Terms, you should not use our Website.
3. Our Privacy Policy, Cookies Policy and Acceptable Use Policy also apply to your use of the Website and form part of these Terms.
4. These Terms apply to use of the Website only. If you engage us to provide services, that engagement is governed by our Client Services Agreement and the applicable order form, which prevail over these Terms to the extent of any inconsistency.

1. We are a digital strategy and design studio providing strategy advice, website and app design and development, SEO, content and ongoing care services to businesses in Australia. You can contact us by email at hello@pulseandflowhaus.com.au, by phone on +61 401 270 316, or by mail at Suite 302, 13-15 Wentworth Avenue, Sydney NSW 2000.

1. You may use our Website only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy.
2. Our Website currently allows you to request a discovery call, request a website pulse report, subscribe to our blog and updates, and book appointments through our online booking system. We may add, change or remove features from time to time (for example, a client portal, online tools, a cart or an AI chat assistant), and additional terms may apply to those features when they are introduced.
3. If you are given or create login details for any part of the Website, you must keep them confidential and not share them with anyone else. You must notify us promptly if you suspect that someone else knows or has used your login details. We may disable login details if we reasonably believe these Terms have been breached.

1. The content on our Website is provided for general information only and is not advice tailored to your circumstances. You should obtain professional advice specific to your situation before acting or relying on any content on our Website.
2. A website pulse report requested through our Website is a general, preliminary review based on the information you provide and publicly available information. It is not a substitute for a full engagement with us.
3. While we take care to keep our Website content accurate and current, we do not represent that all content is complete or up to date at all times.

1. Testimonials on our Website reflect the genuine experience of the clients who provided them and are published with their consent. Results vary between businesses, and testimonials are not a promise of a particular outcome for you.
2. Where our Website contains links to third-party websites or resources, those links are provided for your information only. We do not control and are not responsible for the content, availability, or the privacy or security practices of third-party websites, and a link does not mean that we endorse the linked website.

1. Appointments made through our online booking system are subject to availability, and a booking confirmation will be sent to the contact details you provide. Our booking system is operated by a third-party provider, and your information is handled in accordance with our Privacy Policy.
2. If you submit an enquiry or form through the Website, we will use your details to respond to you in accordance with our Privacy Policy.

1. You must not misuse our Website by knowingly introducing viruses, malware or other harmful material, attempting to gain unauthorised access to our Website or any connected server, system or database, or attacking our Website (including by denial-of-service attack). Conduct of this kind may be a criminal offence, and we may report it to law enforcement authorities and cooperate with them, including by disclosing your identity.
2. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your own technology to access our Website and should use your own virus protection software.

1. You may link to our home page provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation, and does not suggest any association, approval or endorsement by us where none exists. We may withdraw linking permission at any time on notice.

1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or any other right that cannot lawfully be excluded, restricted or modified.
2. Where our liability for breach of a consumer guarantee can lawfully be limited, our liability is limited, at our option, to the resupply of the relevant services or the payment of the cost of having the services supplied again.
3. Subject to the two preceding clauses and to the maximum extent permitted by law, we are not liable to you for any loss or damage (including indirect or consequential loss, loss of profits, revenue, data, goodwill or business opportunity), however arising (including in contract, tort or under statute), in connection with your use of, or inability to use, our Website or your reliance on any content on our Website.
4. Nothing in these Terms excludes or limits our liability for fraud or for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

1. We may update, suspend, withdraw or restrict the availability of all or part of our Website for business or operational reasons. We do not guarantee that our Website, or any content on it, will always be available or uninterrupted.
2. We may amend these Terms from time to time. The current version is the one published on our Website with its last updated date. Please check these Terms each time you use our Website.

1. If any provision of these Terms is or becomes invalid or unenforceable, it will be read down or severed to the extent necessary, and the remaining provisions will continue in force.
2. We may transfer our rights and obligations under these Terms to another entity if we sell or restructure our business. We will publish notice of any transfer on our Website.
3. If we do not insist on strict performance of any of these Terms, that is not a waiver of our rights.

1. These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them.

1. If you have any questions about these Terms, please contact us:
2. by email: hello@pulseandflowhaus.com.au;
3. by phone: +61 401 270 316; or
4. by mail: Pulse & Flow Haus Pty Ltd, Suite 302, 13-15 Wentworth Avenue, Sydney NSW 2000.

Last updated: August 2026